Privacy Policy

Clicks ("we," "our," or "us") is committed to protecting the personal information of our users. This Privacy Policy describes our practices regarding data we collect through the Clicks platform, including our website at clicks-dev.hyperce.io, our APIs, and related services.

This Policy is governed by applicable Nepali law, including the Privacy Act, 2075 (2018) and Individual Privacy Regulation, 2077 (2020).

• Account information: Full name, organization name, work email address, and password (stored encrypted).

• Business data: Product listings, order information, inventory records, customer data you upload to your store, and financial transaction records.

• Usage data: Log data, IP addresses, browser type, pages visited, features used, and session duration.

• Communications: Support tickets, chat messages, and emails you send to us.

• Payment information: Billing details processed by our third-party payment partners. We do not store full card numbers.

• AI interaction data: Prompts and interactions with our AI features, used to improve platform performance.

We use collected data to:

We do not sell your personal data to third parties for advertising purposes.

We process your personal data on the following legal bases:

• Contract performance: To provide the services you have signed up for

• Legitimate interests: To improve and secure the platform, and prevent fraud

• Consent: For marketing communications (you may withdraw at any time)

• Legal obligation: Where required by Nepali law or regulation

We may share your data with:

• Service providers: Cloud hosting, payment processors, analytics, and customer support tools under data processing agreements

• AI infrastructure partners: For processing AI-powered features, under strict confidentiality obligations

• Legal authorities: When required by Nepali law, court order, or to protect our legal rights

• Business transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to users

We require all third parties to handle your data with the same level of protection as described in this Policy.

As a global commerce platform, some data processing may occur outside Nepal. When we transfer data internationally, we take measures to ensure adequate protection, including contractual safeguards with our service providers. By using Clicks, you acknowledge that your data may be processed in countries with different data protection laws than Nepal.

We retain your personal data for as long as your account is active or as needed to provide Services. After account termination:

• Account and profile data is retained for 30 days before deletion
• Transaction and financial records are retained for 7 years as required by Nepali law
• Backup copies may persist for up to 90 days
• Anonymized or aggregated data may be retained indefinitely

Under the Nepal Privacy Act, 2075 and applicable regulations, you have the right to:

To exercise any of these rights, contact us at privacy@clicks.hyperce.io. We will respond within 30 days.

We use cookies and similar tracking technologies to:

• Keep you logged in and maintain session security
• Remember your preferences and settings
• Analyze platform usage and improve performance
• Detect and prevent security threats

You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality. We do not use cookies for cross-site behavioral advertising.

Clicks uses AI to automate store setup, generate components, and optimize operations. You should be aware that:

• AI agents may process your business data to perform tasks on your behalf
• AI-generated outputs should be reviewed before publishing or acting on them
• You may opt out of having your interaction data used to train AI models
• Significant automated decisions will always be reviewable by a human

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, regular security audits, and incident response procedures.

In the event of a data breach affecting your rights, we will notify you and relevant Nepali authorities as required by law, within the timeframes prescribed by applicable regulations.

Clicks is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy periodically. We will notify you of material changes via email or a platform notice at least 14 days in advance. The "Effective date" at the top reflects the most recent revision. Continued use of the platform constitutes acceptance of the updated Policy.

For privacy-related questions, data requests, or concerns: